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Frequently Asked Questions

Shipping and Returns

How much is shipping?

Shipping within the U.S. (excluding Hawaii and Alaska) is ALWAYS free! For shipping anywhere else, please reach out before placing an order and I can provide a quote.

How quickly do prints ship?

Orders for prints only (no framing) are generally placed the next day and arrive within a week. Larger prints may take additional time.

All our frames are handmade and custom built to order, therefore please allow up to 7 business days for frames to ship out. Larger prints may require additional time.

Where do you ship?

Generally, we only ship within the continental U.S. If you live elsewhere, send us an email and we will see if we can ship to your location!

Do you offer returns or guarantees?

We want you to love your order. If something isn’t right, please contact us within 3 days of delivery so we can help.

Because each print is custom-made to order, we’re unable to accept returns or issue refunds unless the item arrives damaged or defective.

Before placing your order, please double-check that your shipping address is correct, as we can’t replace or refund items lost due to incorrect details.

If your item arrives damaged, please email a photo of the damage to sales@joshwilsonprints.com and we’ll happily send a replacement at no additional cost.

Prints & Frame Info

What sizes do you offer?

We offer prints in 7 standard sizes, from 8"x12" to 40"x60". You can Contact Us to inquire about custom sizes.

What kind of paper do you print on?

All of our artwork is printed with exceptional care using professional-grade fine art papers.

Unframed prints are printed on a luxurious 300gsm cotton paper known for its rich texture, deep color saturation, and archival quality. This acid-free paper offers a museum-grade feel and beautifully showcases every detail of the image.

Framed prints are printed on premium archival matte paper, a smooth, neutral-white paper designed for high-resolution fine art reproduction. With a weight of 230gsm and an instant-dry, smudge-resistant coating, it provides crisp detail, accurate color, and lasting durability.

Both papers are acid-free to ensure longevity and a timeless finish, worthy of your 

What kind of frames do you use?

All frames are custom-made by hand in the United States using premium natural hardwood and ship ready to hang. Frames are available in black, white, or natural wood to complement any interior. Each frame includes UV-blocking acrylic and a paper backing to protect against dust.


SMALL, MEDIUM & LARGE
Small, Medium, and Large sizes feature a 2.5” mat-board for a classic look, with a 3/4” face and 1.5” depth.

GIANT, OVERSIZED & COLLECTOR
Giant, Oversized, and Collector prints are framed with a printed fine art border around the image in a premium shadowbox frame. Shadowbox walls create depth by setting the print apart from the acrylic glass, offering an elevated, gallery-style presentation. These frames have a 1 1/8” face and are 1.5” deep.

What is your Exhibition size like?

The Exhibition Print is our most luxurious offering, designed to enhance your art collection with a museum-quality presentation. Printed on heavyweight 300GSM fine art paper, this exclusive piece features a handcrafted shadowbox frame and a pedestal-mounted print, creating a striking, dimensional effect that gives the impression of the artwork floating within the frame. Due to the size of these prints, they cannot be shipped via UPS or FedEx and will be delivered through a private “white glove” service. Orders for this size are not finalized until I receive your phone number and email address, as the courier will need to contact you to coordinate delivery. You will receive a message from me once the order is confirmed.


Are the prints mounted?

Yes, all prints are dry mounted before being framed. Dry mounting is the process of securing the art to a foam board to prevent movement within the frame. A low-grade heat press is used to secure art to an archival dry-adhesive mounting board. Dry-mounted art is smooth, flat, and wrinkle-free.

Other

What kind of camera do you use?

Most of my photos are captured using the Canon EOS R5, a high-resolution digital camera known for its incredible detail and color accuracy. Some images in the collection, however, were shot on older digital cameras or 35mm film. Film photos may include natural grain, which isn’t a flaw—it’s part of their charm. That subtle texture adds a nostalgic, timeless character that beautifully complements the vintage-inspired aesthetic of the work.

For more info about my work...

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A laid-back journey through Mallorca, Formentera, Ibiza, and London—highlighting coastal escapes, local eats, and photo-worthy hidden gems.

New Work: Mammoth Mountain

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"I really wanted to capture the nostalgia of family ski trips with these prints, and create anticipation for many more to come."

The French Riviera Collection Launch

Nov 15, 2024

“The French Riviera embodies luxury and timeless beauty, and I’m honored to have captured a piece of its charm for you to bring into your home.”

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From glamorous hotels to scenic beaches, here’s a personal guide that takes you through some of the most iconic spots on the Côte d’Azur.

Our 5 Day Lake Como Getaway

Aug 27, 2024

4 Days in Lake Como: A Perfect Itinerary for Exploring Italy’s Most Stunning Lake, with a day trip to St. Moritz, Switzerland.

3 Days on Italy's Cinque Terre

Jul 26, 2024

Cinque Terre - the perfect blend of scenic hikes, charming villages, delicious local cuisine, and unforgettable coastal views.

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